Privacy Policy

Last updated: November 4, 2026

Ondi Hair ("we," "us," or "our"), operated by Permit Pro LLC, operates the website ondihair.com and related services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, browse, or make a purchase from ondihair.com.

1. PERSONAL INFORMATION WE COLLECT
When you visit or make a purchase from ondihair.com, we collect certain personal information necessary to fulfill your order and provide customer support:
- Contact Information: Full name, billing address, shipping address, email address, and phone number.
- Order & Transaction Details: Items purchased, shade selected, order total, payment confirmation, and transaction records. (Payment card details are securely handled directly by our PCI-compliant payment processors such as Shopify Payments, Shop Pay, Apple Pay, and Google Pay; we do not store full payment card numbers).
- Customer Support Data: Inquiries, communications, and correspondence sent to our support team.
- Device & Technical Information: IP address, browser type, device information, time zone, and interaction data collected automatically via essential cookies to maintain bag contents and session security.

2. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information solely for legitimate business purposes:
- Order Fulfillment: To process your payment, pack, insure, and deliver your topper via tracked 2–5 business-day shipping, and send order updates or tracking links.
- Customer Service: To provide shade-matching consultations, assist with inquiries, and manage unopened returns or exchanges under our 30-day policy.
- VIP Private List: If you voluntarily subscribe to our Private List, we send release notifications, shade restocks, and care guides. You may unsubscribe at any time using the link in any email.
- Fraud Detection & Security: To screen transactions for potential fraud or unauthorized activity to protect our customers and store.

3. DISCLOSURE OF PERSONAL INFORMATION
We share your information only with essential service providers who enable us to fulfill our obligations to you:
- Shopify: Our secure e-commerce platform and checkout provider.
- Shipping & Carrier Partners: To generate shipping labels and deliver your package to your destination address.
- Legal & Compliance: We may disclose personal information if required by applicable law, regulation, or legal process.
- We do not sell, rent, or trade your personal information to third parties.

4. DATA RETENTION
When you place an order through ondihair.com, we retain your order records for our fulfillment, tax, accounting, and warranty records unless and until you ask us to delete this information, subject to applicable legal requirements.

5. YOUR RIGHTS & CHOICES
Depending on your state or jurisdiction, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request deletion of your information. You may opt out of marketing emails at any time via the unsubscribe link.

6. CONTACT INFORMATION
For questions about this Privacy Policy, your personal information, or to exercise your rights, please contact our support team:

Ondi Hair
Operated by: Permit Pro LLC
Address: 200 S 21st St Ste 400a, Lincoln, NE 68510, United States
Email: support@ondihair.com
Phone: (402) 979-7194
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
Website: https://ondihair.com